Refund policy

All purchases on www.scribble-svg.com are eligible for refund if they fall under any of the following conditions:

  1. The item turns out to be different from what was advertised on the product page, and Scribble no longer has the desired item on its database
  2. The item does not work the same way as demonstrated on the animated preview on the product page
  3. The item is corrupted and Scribble has no way to fix and resend it to the buyer

In the case that a purchase falls under one of the categories above, the buyers must inform Scribble via writing to sales@scribble-svg.com, within three (3) working days from the date of purchase, to be eligible for a refund. Once reviewed and approved, Scribble will issue a refund via Paypal or Credit Card via Paypal. Please allow 3-5 working days for the fund to be reflected in your respective accounts.

In any of the above cases, if a refund was issued, the buyer agrees to (i) revoke all rights granted to him/her as specified by the license that was attached to the item, and (ii)  delete all downloaded copies of the item and will not use the item for any purpose whatsoever in the future.

A replacement download link will be provided if the purchased item falls under any of the following categories:

  1. The item is corrupted and Scribble can fix and replace it for you
  2. A different image was included by mistake, and Scribble is in possession of the correct item and shall be contacting the buyer with a replacement download link
  3. The item does not work the same way as demonstrated on the animated preview on the product page, and Scribble is able to resend the buyer a correct replacement item

In any of the three cases listed above, the buyer should contact Scribble within three (3) working days with a request for resend of the item. Once reviewed and approved, a replacement download link will be provided.

Important note:

There will be no refund in the cases where the buyer changes his/her mind about the design of the item, or that they would like the item in a different format. All specifications and image preview including the hand drawing animation have been provided on every scribble page and thus it should be reasonably understood that the buyers have had enough information to make an informed purchase decision.

 

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